DHL Global Mail introduces enhanced parcel service to U.K. with tracking and many other advantages

New service gives e-tailers and mail order companies a more affordable postal parcel shipping option

Weston, Florida—May 11, 2009—Consumers in the U.K. represent a rapidly growing online retail market, and now American companies have a better way to reach them. DHL Global Mail has introduced Track U.K., a residential parcel service that offers fast transit times, tracking visibility and customer-friendly delivery options—all at cost-effective rates. The mail expediter can offer this unique array of advantages by combining its strengths with those of other units within the Deutsche Post DHL group, including courier and logistics expertise. DHL Express handles final delivery for the new service, ensuring Track U.K. parcels never leave the global logistics leader’s care.

This service is the latest innovation in DHL Global Mail’s ongoing effort to meet U.S. companies’ demand for midrange-priced residential parcel delivery solutions to foreign countries with Track & Trace visibility. Having launched similar services to Latin America, Japan and eight other Asian countries in recent years, DHL Global Mail (www.dhlglobalmail.com) now provides parcel tracking to 32 international destinations through its worldwide delivery network.

DHL Global Mail, which offers unmatched solutions for high-volume mailers and parcel shippers, developed Track U.K. in response to customer requests. The U.K. is already a major parcel market, and Verdict Research, a Datamonitor company, has predicted online retail spending there will reach £44.9 billion ($67.7 billion) by 2012—nearly triple the 2007 level of £14.7 billion ($22.2 billion).

“By extending our suite of Track & Trace parcel services to include the U.K., we are pleased to provide another way to help our customers grow their businesses internationally,” said Paul Tessy, Vice President of Product Management, Commercial and Strategy, for DHL Global Mail – Americas. “Track U.K. is an attractive option because it is reasonably priced, yet offers faster transit times and better customer service than traditional mail providers.”

Average transit times are 3-5 days for the new service, which covers 100% of the U.K.—including Northern Ireland, the Scottish Highlands and offshore islands. Among other advantages, Track U.K. features an extended delivery window up to 9 p.m. and allows consumers to arrange alternative delivery times to suit their schedules. As a result, more consumers get their deliveries the first time and companies receive fewer returned packages.

Customers can easily track their shipments through DHL Global Mail’s industry-leading Web Portal, which also provides access to invoices and custom reports to help companies manage their international shipping programs. Additionally, Track U.K. includes customs clearance and returns notification, and both free domicile and non-free domicile are available.