DHL Global Mail launches specialized shipping service for mail-order pharmacies

New offering provides enhanced service with greater accountability, value

Weston, Florida, June 15, 2010: DHL Global Mail today launched a new shipping service designed specifically around the needs of mail-order pharmacies. DHL SMARTMAIL PHARMA SELECT™ incorporates best practices the mail expediter has established over many years of serving the pharmaceutical industry. Thanks to this expertise and Global Mail’s nationwide network, DHL SMARTMAIL PHARMA SELECT combines enhanced delivery service with greater accountability and value.

“With our long history of partnering with pharmaceutical companies, we understand both their shipping needs and business objectives,” said David Loonam, Vice President of Domestic Product Management and Marketing at DHL Global Mail – Americas. “We developed DHL SMARTMAIL PHARMA SELECT to help mail-order pharmacies control costs while maintaining excellent customer service and providing increased accountability.”

DHL SMARTMAIL PHARMA SELECT is a managed program offering service levels that surpass current industry norms—a commitment backed by quality assurance incentives. Solutions are individually tailored using a wide range of routing options, with precise service management that allows Global Mail to meet each customer’s needs while keeping their costs down. A team focused on the pharmaceutical industry helps to ensure optimum service quality by analyzing delivery performance on a network-wide and customer-by-customer basis.

DHL SMARTMAIL PHARMA SELECT customers gain access to an unsurpassed level of transparency with Global Mail’s industry-leading Customer Web Portal. It enables companies to not only track their shipments with tremendous visibility, but also set up email notifications for patients and create internal reports to manage information. Additionally, Global Mail offers reship management assistance and monthly dashboard performance overviews.

Like all of Global Mail’s domestic products, DHL SMARTMAIL PHARMA SELECT allows customers to offset the CO2 emissions produced during mail delivery using the GOGREEN Carbon Offset service.