International shippers gain full tracking visibility and more with DHL Global Mail’s expanded Web Portal

Enhanced tool offers new consumer-friendly capabilities for B2C parcels

Weston, Florida, July 19, 2010: DHL Global MailTM has expanded its industry-leading Customer Web Portal to give businesses even greater visibility and transparency into their international parcel shipping. The upgrades, including robust new tracking capabilities, can help Global Mail customers tap new markets efficiently and cost-effectively.

“In today’s global marketplace, U.S. companies are sending more B2C parcels to other countries than ever,” said Lee Spratt, CEO of DHL Global Mail – Americas. “Our expanded Web Portal offers international shippers full tracking visibility and other key information on their mail programs to help them grow their businesses worldwide.”

Global Mail’s (www.dhlglobalmail.com) unmatched delivery solutions for high-volume mailers and parcel shippers include free access to the Portal. This best-in-class tool offers Global Mail customers a wealth of data on their domestic and international mailing.

With the Portal’s expanded features for international shipping, customers can now:

• Track their domestic and international B2C parcels via one interface
• Track their international parcels until final delivery using an internal reference number or Global Mail tracking number
• Send tracking numbers to consumers as links to a customized tracking site, hosted by Global Mail and branded with the customer’s company name and logo
• Allow consumers to track international parcels on the customer’s own e-commerce site through Global Mail’s new API/ XML Web service
• Offer consumers the ability to sign up for email alerts on the latest tracking events
• Receive dashboard reports on their international shipping, including summary data on volume and delivery performance sorted by factors such as destination country
• Access detailed real-time reports on international delivery performance

Global Mail understands businesses that mail parcels internationally have traditionally had to settle for less transparency and visibility than domestic mailers. Adding these new capabilities to the Portal demonstrates the mail expediter’s commitment to closing that gap to help U.S. companies gain customers in other countries.