"This is an exciting development for e-commerce," said DHL Smart & GlobalMail President and COO Joe Phelan. "Asia makes up 30% of the world's global mail-order, catalog and e-commerce retail sales and there is a growing demand for U.S. products. What we're offering is an affordable, full-service parcel delivery service that will accelerate web sales in Asian markets."
The product allows e-commerce and mail order retailers to send dutiable and non-dutiable packets and parcels up to 55 lbs. (25 kilograms) with delivery times of 5-6 days to Singapore, 6-7 days to Japan and 6-9 days to Hong Kong, Taiwan, Thailand, Philippines, Indonesia, Malaysia and Brunei. Parcels will move through network hubs in Singapore and Tokyo.
In addition to these improved transit times, the new parcel product offers additional features such as track and trace, customs clearance and a returns notification service that informs U.S. shippers about shipments that could not be delivered. Customers receiving parcels in Japan will be able to choose from six delivery time windows every day, including Sundays and holidays. The service in Japan, announced by DHL Smart & GlobalMail in June of this year, is through a partnership with Yamato Transport USA, Inc.
"Carrying that service to so many other countries in Asia is an important achievement and just one more step in our strategy to offer our customers a truly global network," said Phelan. "Whether it's t-shirts, CDs or vitamin C — we'll ship it with a high performance, door-to-door parcel service that our customers have come to expect and at a cost online buyers in Asia will find very appealing."
About DHL Smart & GlobalMail
DHL Smart & GlobalMail is the leading one-stop solution for high volume mailers, providing domestic and international mail solutions. Through its global distribution network of 40 processing centers the company provides secure, reliable distribution of business correspondence, direct mail, catalogues, publications and parcels worldwide. Value-added services include production services, online tracking and reporting, address correction, mail activity reports and chargeback systems. DHL Smart & GlobalMail is 100 percent owned by Deutsche Post World Net. For more information, visit our web site: www.dhlglobalmail.com.
As a mail expediter, we’ve perfected a process that saves you time and money.
Find out more