Maximize the efficiency and effectiveness of your mail program.

With our broad range of optional services, DHL Global Mail can customize solutions to meet all your international mailing needs. In fact, because we face fewer regulatory restrictions for cross-border shipments, our suite of international mailing services is even broader than our robust domestic selection. This comprehensive array of options enables you to enhance your international mail program in the areas that are most important to your business, such as speed, visibility and fulfillment—even direct mail services.

Address Verification

Our international address confirmation service has the power to analyze and correct addresses from numerous foreign countries, including those that U.S. companies mail to most frequently. Using this state-of-the-art system, we process your address file, performing steps such as correcting misspellings, inserting missing information and formatting addresses according to international mailing standards. You receive a detailed report so you can update your database and avoid unnecessary international postage costs.

File Management

To keep your address data and lists up-to-date and avoid the cost of wasted international postage, Global Mail offers extensive merge-and-purge services. Our software can quickly scan through thousands of addresses in your database to eliminate duplicates and filter out any that have been determined undeliverable locations. We can also perform database splits on your files as needed.

Fulfillment Services

Fulfilling product information requests is an important—and sometimes challenging—part of many businesses, but handling large volumes in a timely manner is simple with Global Mail. We expedite your requested literature fulfillment, warehousing your materials and providing services such as pick-and-pack, personalization, labeling, folding, tabbing, sealing, polywrapping and inventory management.

Tracking

Follow your international parcels from door to door with Track & Trace, Global Mail’s service that combines tracking visibility with delivery confirmation. From the second they leave your hands to the moment they reach the final destination, you and your customers can stay informed about shipments throughout their journey—and you can enjoy the peace of mind of knowing they've arrived safely. This premium visibility is included with our GLOBALMAIL PARCEL TRACK & TRACE services to the U.K. and Japan, and with our GLOBALMAIL PARCEL to Asia, Canada and Latin America services (see “Special Routing Services” on this page). Track & Trace is also available for parcel delivery to most other European countries, and to Australia.

Response & Return

For your business reply mail, Global Mail can provide pre-franked postcards and set up a post office box in the destination country to receive responses, giving you a local presence. If we receive returns marked as undeliverable, we can dispose of the shipment within the destination country or transfer it back to you free of charge. We’ll also provide any address updates available to help you avoid the expense of wasted international postage.

Service Disruption Alerts

If a natural disaster or other unforeseen event occurs that could affect your mail delivery, we can inform you in a variety of ways. For example, you can subscribe to the “Global Mail Observer,” our free e-newsletter, for updates on potential trouble spots worldwide. In worst-case scenarios, if a significant situation may cause more than a small delay, Global Mail will contact you proactively to keep you informed.

Special Routing Services

With a local presence around the world, Global Mail provides customers with access to services no other mailing company can offer. Whether you need to track a package to Europe or Southeast Asia, insert direct mail pieces straight into the Canadian mail stream or have publications specially delivered in Latin America, we give you the power to make it happen.

  • Direct Entry – Global Mail can provide Direct Entry to many destinations, further accelerating delivery and reducing your shipping costs. Direct Entry also enables us to apply the franking mark of the destination country, giving your materials a more local look—a proven strategy for raising direct mail response rates.
  • Alternative Delivery Services – For mail with specialized delivery requirements (e.g., publications that must arrive before noon), Global Mail partners with dependable private companies in destination countries to provide the international shipping options you need.
  • Globalmail Business, Publication and Parcel to Canada – Because Canada is the top destination for mail leaving the U.S., Global Mail offers a wide variety of options for American companies sending materials north of the border. Our direct entry services to Canada provide benefits such as expedited delivery times, special handling and the ability to give your mail pieces a more local look. Find out more about Globalmail Business, Publication and Parcel to Canada

Direct Marketing Consulting

Not only can Global Mail ensure your direct marketing pieces are delivered reliably, our Direct Mail Services team can help you make sure they deliver the right message to prospects around the world. These international direct mail experts can guide you through every stage of the process, from creative advice to mailing list acquisition to response handling.