Content Assurance

If you are sending a large number of identical items at one time, such as enrollment kits, our state-of-the-art mail processing equipment can weigh each one to ensure the contents are correct. If they are not, Global Mail will notify you of the discrepancy.

Address Verification

Using software that meets the U.S. Postal Service’s rigorous CASS Certification standards, Global Mail can verify every address on your domestic mail pieces, correcting the ZIP Code if necessary. You can receive three types of reports on the results of this process—AddressID, address list and ZIP Code change reports—to help you maintain a clean database and avoid the expense of sending undeliverable mail.

File Management

To keep your address data and lists up-to-date and avoid the costs of wasted postage, Global Mail offers extensive merge-and-purge services. Our software can quickly scan through thousands of addresses in your database to eliminate duplicates and filter out any that have been determined undeliverable locations. We can also perform database splits on your files as needed.

GOGREEN Carbon Offset

Meet your customers’ demand for greener shipping options and differentiate your company with GOGREEN Carbon Offset. This innovative service allows you to offset the carbon emissions produced during shipment delivery by paying a small per-piece fee to help fund clean energy projects. Offsets are verified annually by SGS (Société Générale de Surveillance), one of the world’s leading independent verification companies. GOGREEN is the first carbon neutral shipping and mailing option offered by a mail services provider in the U.S.

DHL SMARTMAIL PHARMA SELECT

With the health of patients at stake, we understand that mail-order pharmacies demand high-quality delivery and accountability. We developed this service specifically to meet the specialized shipping needs of Pharmacy Benefit Managers. Our solution offers service levels that surpass current industry norms, backed by quality assurance incentives. We provide this superior performance by tailoring individual programs using the wide range of routing options available to us because of our enormous mail volumes. Our expedited process also accelerates delivery while minimizing handling, ensuring your shipments reach patients in optimal condition.

Service Disruption Alerts

If a natural disaster or other unforeseen event occurs that could affect your mail delivery, we can inform you in a variety of ways. Subscribe to the “Global Mail Observer,” our free e-newsletter, for updates on potential trouble spots across the U.S. and worldwide. For domestic shipments, you can use our Customer Web Portal to find out about problems within the destination ZIP Code. In worst-case scenarios, if a significant situation may cause more than a small delay, Global Mail will contact you proactively to keep you informed.

Selective Routing

By constantly monitoring mail traffic patterns throughout the U.S., Global Mail can reroute your shipments to bypass local problems—from emergency post office closures 100 miles away to severe weather clear across the country. No matter what happens, with Selective Routing, you’ll always have the fastest path to your customers.

Response & Return

For your Undeliverable-As-Addressed (UAA) items, we can apply USPS Ancillary Service Endorsements (e.g., “Return Service Requested”) to your indicia so you can receive return mail and keep your address database updated.

Tracking

Follow your parcels and bound printed matter from door to door with our Delivery Confirmation service. From the second they leave your hands to the moment they reach the final destination, you and your customers can stay informed about shipments throughout their journey—and you can enjoy the peace of mind of knowing they’ve arrived safely. For your flats, applying an 11-digit barcode to every mail piece enables us to send you text files at the close of business each day, detailing where your items are in their delivery journey. You can easily post this information to your website to keep customers informed about their orders.