International Business Mail Services

Do you mail large quantities of materials such as business or personal correspondence, account statements, catalogs or promotional and direct mail to other countries? GLOBALMAIL BUSINESS can accelerate delivery of your shipments while providing substantial savings on international postage. Combine this value with our full suite of included features, optional services and mail management tools, and you get customized solutions only DHL Global Mail can provide.

For sending these types of materials within the U.S., our domestic SMARTMAIL FLATS product offers a similar combination of speed, service and savings.

Service Levels

Priority

4-8 Average Transit Days

Standard

8-14 Average Transit Days

Features

All our international products include the following core features:

Choice of two delivery service levels worldwide
Flexible pick up times for seamless integration with your business
Advanced sorting/encoding to secure postal discounts
Franking mark applied at our mail terminals
Customs clearance to keep your mail moving
Convenient electronic invoicing
Purchase postage via net terms - no required prepayments

Optional Services

These optional services can enhance the success of your mailings:

Address Verification Our international address confirmation service has the power to analyze and correct addresses from numerous foreign countries, including those that U.S. companies mail to most frequently. Using this state-of-the-art system, we process your address file, performing steps such as correcting misspellings, inserting missing information and formatting addresses according to international mailing standards. You receive a detailed report so you can update your database and avoid unnecessary international postage costs.
File Management To keep your address data and lists up-to-date and avoid the cost of wasted international postage, we offer extensive merge-and-purge services. Our software can quickly scan through thousands of addresses in your database to eliminate duplicates and filter out any that have been determined undeliverable locations. We can also perform database splits on your files as needed.
Fulfillment Services Fulfilling product information requests is an important—and sometimes challenging—part of many businesses, but handling large volumes in a timely manner is simple with Global Mail. We expedite your requested literature fulfillment, warehousing your materials and providing services such as pick-and-pack, personalization, labeling, folding, tabbing, sealing, polywrapping and inventory management.
Response and Return For your business reply mail, we can provide pre-franked postcards and set up a post office box in the destination country to receive responses, giving you a local presence. If we receive returns marked as undeliverable, we can dispose of the shipment within the destination country or transfer it back to you free of charge. We’ll also provide any address updates available to help you avoid the expense of wasted international postage.
Service Disruption Alerts If a natural disaster or other unforeseen event occurs that could affect your mail delivery, we can inform you in a variety of ways. For example, you can subscribe to the “Global Mail Observer”—our free e-newsletter—for updates on potential trouble spots worldwide. If a significant situation may cause more than a small delay, Global Mail will contact you proactively to keep you informed.
Special Routing Services With a local presence around the world, we provide customers with access to services no other mailing company can offer. Whether you need to track a package to Southeast Asia, insert direct mail pieces straight into the Canadian mail stream or have publications specially delivered in Latin America, we give you the power to make it happen.
Direct Marketing Consulting Not only can we ensure your direct marketing pieces are delivered reliably, our Direct Mail Services team can help you make sure they deliver the right message to prospects around the world. These international direct mail experts can guide you through every stage of the process, from creative advice to mailing list acquisition to response handling.

Management Tools

Our mail management tools maximize the efficiency of your mail program—and your business:

Customer Web Portal Our Customer Web Portal provides more information on your mailings—both domestic and international—than any other tool of its kind in the industry. With this robust proprietary system, you can track shipments, view and download invoices and generate detailed custom reports on your mailings.
SmartCharge If your business charges international postage costs to internal departments or third parties, our proprietary SmartCharge tool is your ideal solution. This Web-based software system provides cost estimates to help you invoice customers and bill back other departments. You can also generate custom reports on charge-back transactions.

Industry Experience

Global Mail makes mailing and parcel shipping more efficient and cost-effective for businesses in a wide variety of industries. For more information, see Industry Savings.