As a retailer, you know returns are a daily reality. However, they don’t have to be a daily hassle. Are you seeking to simplify and expedite your returns process? EASY RETURN from DHL eCommerce is your ideal solution. It reduces the complexity of processing returns while providing end-to-end visibility through our Customer Web Portal. With a simple pricing structure, both you and your customers can benefit from hassle-free, fast and reliable return shipping.

Service Levels

EASY RETURN
LIGHT/PLUS
2-3 Average Transit Days
EASY RETURN
GROUND
5-7 Average Transit Days

Product Features

All of our EASY RETURN products include the following standard features:

  • Multiple return label options for your customers: pre-printed labels, call for labels, or print online
  • Tracking on every return piece from postal injection to delivery at your return consolidation center
  • Customer Web Portal access to monitor key trends and specific return reasons
  • Direct injection into the USPS network
  • Six day delivery (Mon.-Sat.)
  • Simple pricing structure

Return Label Solutions

Let us help you streamline your returns and select the solution (or combination of solutions) that works best for you. With EASY RETURN LIGHT, EASY RETURN PLUS, and EASY RETURN GROUND you have six standard label solutions to choose from.

E-Mail Label Solution
  • Your customer service representative e-mails the label to your customer
  • Customer prints and applies label on package and deposits at a mail box, Post Office or collection box

Stuff-the-Box Label Solution
  • You pre-print label using API interface and place the label inside shipment
  • Customer prints and applies label in package and deposits at a mail box, Post Office or collection box

Consumer API Label Solution
  • Your customer prints the label online by accessing your website
  • Customer prints and applies label on package and deposits at a mail box, Post Office or collection box

Batch Label Return Solution
  • DHL eCommerce pre-prints return labels in batches and ships the labels to you; you place label in outbound package
  • Customer applies label on package and deposits at a mail box, Post Office or collection box

RSF (Return Shipment File) Solution
  • Print return labels using your own IT platform and place in outbound packages, then provide an RSF to DHL eCommerce on a daily basis
  • Customer applies label on package and deposits at a mail box, Post Office or collection box

Link Label Solution
  • You create either a multi-use or single-use EASY RETURN link
  • Customer completes required information on web page (e.g., RMA number), prints label and applies it to package for deposit at a mail box, Post Office or collection box

Online Tools

Our online shipping tools help maximize the efficiency of your shipping program—and your business:

  • Customer Web Portal Our Customer Web Portal provides more information on your shipping than any other tool of its kind in the industry. With this robust proprietary system, you can track shipments, view and download invoices and generate custom performance reports.

Dimensions & Requirements

Weight
EASY RETURN LIGHT
(First-Class®)
16 oz. and under
EASY RETURN PLUS
(Priority Mail®)
70 lbs. and under
EASY RETURN GROUND
(Ground Service)
70 lbs. and under
 
Tracking
Intelligent Mail package barcode
 
Qualified Mail
  • Cannot contain First-Class® Content. (This restriction is only for EASY RETURN GROUND.)
  • May contain any mailable matter.
  • Most hazardous materials cannot be shipped.
 
Dimensions
Up to 108" in combined length and girth