Are you a retail/e-commerce or catalog company that mails large quantities of materials such as catalogs, requested literature, manuals or welcome kits within the U.S.? SMARTMAIL CATALOG FULFILLMENT can help you reach your customers quickly and reliably—which is crucial, since research shows that response rates and average order values are higher the sooner a customer receives a requested catalog.

Our state-of-the-art warehouse management system and expedited mail process accelerate catalog delivery while providing substantial postage savings. Combine this value with our full suite of included features, optional services and mail management tools, and you get customized solutions only DHL Global Mail can provide. (Note: Depending on the nature of your catalogs, they may be classified either as Flats or Bound Printed Matter—see qualifications below.)

For sending catalogs to other countries, our international GLOBALMAIL BUSINESS product (for Flats) and GLOBALMAIL PARCEL product (for Bound Printed Matter) offer a similar combination of speed, service and savings.

Service Levels

Expedited
2-5 Average Transit Days
Budget
5-10 Average Transit Days

Features

All our domestic products include the following core features:

  • Choice of two delivery service levels nationwide
  • Flexible pick up times for seamless integration with your business
  • Advanced sorting to secure postal discounts
  • Each mail piece is encoded with an indicia and unique identifier
  • Less handling means items arrive in better condition
  • Delivery six days a week
  • P.O. Box delivery available
  • No rural or residential delivery surcharge
  • Convenient electronic invoicing
  • Purchase postage via net terms - no required prepayments

Optional Services

These optional services can enhance the success of your mailings:

  • Content Assurance If you send large numbers of identical items at one time, such as enrollment kits, our state-of-the-art mail processing equipment can weigh each one to ensure the contents are correct. If they are not, we will notify you of the discrepancy.
  • Address Verification Using software that meets the USPS’ rigorous CASS Certification standards, Global Mail can verify every address on your domestic mail pieces, correcting the ZIP Code if necessary. You can receive three types of reports on the results of this process to help you maintain a clean database and avoid the expense of sending undeliverable mail.
  • File Management To keep your address data and lists up-to-date and avoid the costs of wasted postage, we offer extensive merge-and-purge services. Our software can quickly scan through thousands of addresses in your database to eliminate duplicates and filter out any that have been determined undeliverable locations. We can also perform database splits on your files as needed.
  • USPS Ancillary Endorsement Services For your Undeliverable-As-Addressed (UAA) items, we can apply USPS Ancillary Service Endorsements (e.g., “Return Service Requested”) to your indicia so you can receive return mail and keep your address database updated.
  • Service Disruption Alerts If a natural disaster or other unforeseen event occurs that could affect your mail delivery, we can inform you in a variety of ways. Subscribe to the “Global Mail Observer,” our free e-newsletter, for updates on potential trouble spots worldwide. For domestic shipments, use our Customer Web Portal to find out about problems in the destination ZIP Code. If a significant situation may cause more than a small delay, Global Mail will contact you to keep you informed.
  • Selective Routing* By constantly monitoring mail traffic patterns throughout the U.S., we can reroute your shipments to bypass local problems—from emergency post office closures 100 miles away to severe weather clear across the country. No matter what happens, with Selective Routing, you’ll always have the fastest path to your customers.
  • Tracking via Delivery Confirmation† Follow your bound printed matter from door to door with our Delivery Confirmation service. From the second they leave your hands to the moment they reach the final destination, you and your customers can stay informed about shipments throughout their journey.

Fulfillment Services

For your catalog fulfillment program, we also offer these options:

  • Same-day or next-day processing
  • Inkjet address or affixing address label
  • Data processing and de-duplication
  • Carrier route assignment
  • Personalized and generic letters
  • Custom packaging

Management Tools

Our mail management tools maximize the efficiency of your mail program—and your business:

  • QuikNet inventory management system for literature fulfillment QuikNet is our Web-based tool for managing your domestic catalog fulfillment program. With this proprietary system, you can track and manage inventory levels, view back-ordered requests and verify that requests have been shipped. You can even receive alerts when your inventory reaches a predetermined level.
  • Customer Web Portal Our Customer Web Portal provides more information on your mailing and parcel shipping than any other tool of its kind in the industry. With this robust proprietary system, you can track shipments, view and download invoices and generate custom performance reports.

Greener Mailing & Shipping

Cut your shipment’s carbon footprint—go green with our Budget ground service. Find out how

Industry Experience

Global Mail makes mailing and parcel shipping more efficient and cost-effective for businesses in a wide variety of industries. For more information, see Industry Savings.

* Free of charge with Expedited service level
† Available only for catalogs shipped as Bound Printed Matter

Smartmail Catalog

Dimensions & Requirements

Weight
Flats 1 - 16 oz.
BPM 1 - 15 lbs.
 
Dimensions
Flats
Height 5" - 12"
Length 6" - 15"
Thickness 0.009" - 0.75" (uniform thickness within 0.25")
Min 1/4" if < 5" long
Max 7/8" if < 13" long
 
BPM Total dimensions not to exceed 108"
 
Qualified Mail - Flats
Any flat mail that does not contain First-Class Content (DMM333.20)
  • Bills or statements
  • Personal information
  • Handwritten material
Any flat mail that meets USPS automation requirements
Must not contain Hazmat
 
Qualified Mail - BPM
Meets requirements in DMM463.30
  • Permanently bound
  • 90% imprinted
  • Combined weight must be at least 1 lb.
Does not contain First-Class Content (DMM333.20)
  • Bills or statements (product invoices allowed)
  • Personal information
  • Handwritten material
Must not contain Hazmat
 
Notes
Consult the Domestic Mail Manual (DMM) and the USPS Customer Support Rulings for complete descriptions on qualified automated flat mail and bound printed matter.